If you have 100+ transactions per year and a late shipment rate of 5% or below, you are eligible to participate in the eBay Guaranteed Delivery program. You can benefit from greater Item visibility as eBay buyers are able to filter out the listings by a guaranteed delivery option.
All qualified sellers have two options to offer Guaranteed Delivery:
- handling time option;
- door-to-door option.
A short overview of each of them can be found below.
Handling time option #
There are several qualifiers you should be compliant with to get an eBay Guaranteed Delivery label on your Items:
1) Guarantee the same-day or 1-day handling time.
To specify the required handling timeframes via M2E Pro, you can use Shipping Policy under eBay > Configuration > Policies > Shipping Policy > Domestic Shipping:
2) Define the same-day handling cutoffs.
3) Ship using eligible carrier services for the handling time guarantee.
4) Add postal code to Item location.
You can do it in Shipping Policy under eBay > Configuration > Policies > Shipping Policy > Item Location:
The Guaranteed Delivery program will be activated for the eligible Items automatically. eBay will handle the customers' claims of late delivery as long as the seller meets the handling-time commitments.
✅ Performance requirements for sellers offering the Handling time option are next:
- A minimum of 97% on-time handling on Guaranteed Delivery transactions.
- A minimum of 95% on-time tracking upload on Guaranteed Delivery transactions
Door-to-door option #
If you have multi-location warehouses, you may opt into the Door-to-door guarantee. In this case, you are responsible for an Item delivery by a guaranteed date, as well as for refunds and return labels if an Item arrives late. eBay accompanies the customers' service.
✅ To opt into the Door-to-door guarantee, please navigate to Account Settings > Site Preferences > eBay Guaranteed Delivery Setting in your eBay seller account. Click Show, then Edit. In the opened pop-up, click Learn More, select Door-To-Door Guarantee, and click Count Me In.
There are several qualifiers you should be compliant with to get an eBay Guaranteed Delivery label on your Items:
1) Use eBay Shipping Rate Tables for all Guaranteed Delivery Items.
2) Once all requirements are met, the Guaranteed Delivery program will be activated for Items automatically.
✅ Performance requirements for sellers offering the Door-to-door option are next:
- A minimum of 97% on-time delivery.
- A minimum of 95% on-time tracking upload.
