M2E OnBuy Connect provides full order management, including automatic order import, tracking number synchronization, and order status updates. Let's explore how orders are processed through the extension.
Viewing Order Details #
The primary function of M2E OnBuy Connect is to maintain real-time order synchronization. When a customer places an order, it is automatically imported into the extension.
All imported OnBuy orders can be found under OnBuy > Sales > Orders. The order overview page includes buyer information, purchased items, total paid amount, current order status, OnBuy Order ID, and the corresponding Magento Order ID.
Use Filters to find orders by specific parameters, like order ID or Ship By Date. You can also filter to show orders that do not have corresponding Magento orders created.
⚠️ Only the orders placed past the date you linked your OnBuy account will be imported to the extension.
OnBuy Order Details #
If you click on the OnBuy Order number in a grid, you can view the details of this order.
On the OnBuy Order Details page, you can review information about a buyer, purchased items, their price and quantity, payment and shipment details, etc.
The Order Currency will be set automatically based on the OnBuy storefront where the product was listed, as determined in the general settings used for the M2E OnBuy Listing.
Under the Transaction Item(s) section, you can link or unlink the OnBuy Product to the related Magento Product.
ℹ️ To create a Magento order, all products in the order must be linked to a Magento Product.
Under the Order Log section, you can track all the actions related to this order.
In the Comments History block, you can add comments to the imported OnBuy orders. Click Add Note to leave a comment. Using the Actions menu, edit or delete your notes as necessary:
M2E OnBuy Connect will transfer all your notes to the corresponding Magento order and update them according to your edits.
Magento Order Details #
If you click on a Magento Order number in a grid, you can view details of the Magento Order created for the selected OnBuy Order.
ℹ️ M2E OnBuy Connect automatically creates a Magento Order and updates its status based on your settings under Configuration > Accounts > Orders.
To create the Magento Order manually, click Create Order on the top right of the OnBuy order page.
On the Magento Order Details page, you can review information about the buyer, billing and shipping addresses, payment, shipping and handling details, purchased items, their price and quantity, orders total, as well as manage comments for the order in the comments history.
Managing Orders #
To manage imported Channel Orders manually, use the Action(s) menu.
Mass actions (applicable to multiple orders at once):
- Reserve QTY - reserves ordered quantity of product.
- Cancel QTY Reserve - cancels quantity reservation.
- Mark Order(s) as Shipped - changes Order(s) status to Shipped.
- Resend Shipping Information - sends shipping information again.
- Create Magento Order - creates Magento order(s) for the selected OnBuy order(s).
On the Orders page, you can also:
- Filter and sort OnBuy Orders, for example, by their Status
Or filter and sort OnBuy Orders by the Sale Date or Ship by Date values, specifying From and To dates
- Search by the particular parameter
For example, by OnBuy product’s SKU
or by Magento order number
- View log records for a particular Order
To view logs, click on an icon in the Magento Order number column. The icon varies depending on the success of the action.
✅ M2E OnBuy Connect provides automatic order synchronization. However, there are cases when you may need to import your sales into the extension manually. To do so, click Order Reimport. In the pop-up window, select the time frame to be processed. Confirm the action by clicking Reimport.
