M2E Pro provides full order management: automatic order import, tracking number synchronization, order cancelation or refund, and order status updates.
The primary task of M2E Pro is to maintain constant order synchronization. Once a customer places an Order, it will be imported into the Module.
All imported eBay Orders can be found under eBay Integration > Sales > Orders. The order overview page shows the information about a buyer, purchased items, the total paid amount, current order status, eBay Order ID, and an ID of the corresponding Magento Order.
✅ You can access order settings directly from the Orders grid. For that, click on the Order Settings button on top of the grid.
If you have several eBay accounts connected, select the needed one from the drop-down menu. This will open a new window where you can manage and customize your order settings
Filters are available to show orders for a specific eBay Marketplace or eBay Account only. You can also filter to Show eBay Orders without Magento orders. Using this option, you can see which eBay orders need further action from you:
M2E Pro can redirect you to the corresponding Magento Product if you click on the item's SKU in the Orders grid. This is possible only if the ordered item is linked to a Magento Product.
⚠️ Only the Orders placed past the date you linked your eBay Account to the Module are imported to M2E Pro.
⚠️ Channel orders created over 180 days ago are archived when their total number exceeds 100,000. This means all orders starting from 100,001 become hidden from the Orders grid and remain in the archive. To get them, please contact M2E Pro Support.
