ℹ️ There is no way to disable OTTO order import, but you can disable Magento orders creation in case you do not want Magento orders to be created for the corresponding OTTO orders.
Product is Listed By M2E OTTO #
- Create Order in Magento – choose “Yes” if you want the extension to create corresponding Magento orders for OTTO orders placed for items listed using M2E Connect.
- Magento Store View Source – select from which Store View product data should be taken when Magento order is created.
✅ If the initial attempt to create a Magento order fails, M2E Connect will initiate an automatic retry. Three recurring attempts will be launched at regular intervals.
M2E Connect may try to create Magento order again if the corresponding OTTO order is updated.
⚠️ The automatic retry mechanism does not cause double orders to be created in Magento for the same OTTO order imported through M2E Connect.
Product Is Listed By Any Other Software #
- Create Order in Magento – choose “Yes” if you want the extension to create corresponding Magento orders for OTTO orders placed for items listed on the Channel directly or using any other tool (not M2E Connect).
- Magento Store View Source – select from which Store View product data should be taken when Magento order is created.
Magento Order Number #
- Source – select whether Magento order number should be generated based on your Magento settings or OTTO order number.
- General Prefix – specify the prefix you want to add to Magento order number.
Shipping information #
- Import Ship by date to Magento order – decide whether ‘Ship By Date’ info must be imported to the Shipping & Handling information section of the Magento orders.
- Override invalid Region/State required value - set to “Yes” to automatically replace the invalid Region/State value with an alternative one for the specified country.
✅ Keep the option enabled to ensure that Magento Orders are created even if a buyer makes a mistake when entering their shipping information.
Customer Settings #
Specify how M2E Connect should manage Magento customers during Magento order creation:
Customer – select a Customer for which Magento order will be created:
- Guest Account – the system does not require creating a Customer account. The default Guest Account will be defined as a Customer. To use this option, Allow Guest Checkout option must be enabled in your Magento: System > Configuration > Sales > Checkout.
- Predefined Customer – the system will use the specified Magento Customer for all OTTO orders related to this account. Magento Customer IDs can be found under Customers > Manage Customers.
- Create New – a new Customer will be created in Magento based on the buyer information in OTTO order. The buyer’s email will be used as a unique Customer Identifier. If this email already exists in Magento, the related Magento Customer will be associated with OTTO order instead of a new Customer creation.
- Associate to Website – select Magento Website where a new Customer should be created.
- Customer Group – select Magento Customer Group where a new Customer should be created.
- Send Emails When The Following Is Created – select certain conditions when the emails should be sent to Customer. You can hold Ctrl to select multiple options. To use this option, the related email type must be enabled in your Magento: System > Configuration > Sales Emails.
Order Creation Rules #
Reserve Quantity – choose how long M2E Connect should reserve Magento Product quantity per OTTO order until the Magento order is created. You can select a reservation period from 1 day to 14 days.
Reserve QTY will be used when a Magento Order is created or released after the term of the QTY Reservation has expired. For example, Magento Product has a QTY of 10. The reservation period is 1 day.
1 item was bought on OTTO. When the OTTO order is created, the Magento Product's QTY is 9.
ℹ️ Reservations are required if Magento Order creation is enabled. The 1-day reservation period is provided by default.
M2E Connect will reserve the Item Quantity only if both Manage Stock and Decrease Stock When Order is Placed options are enabled in your Magento under Stores > Settings > Configuration > Catalog > Inventory:
Otto Refund & Cancellation #
When enabled, Magento Credit Memos are created automatically for cancelled OTTO orders.
Order Tax Settings #
Tax Source – choose where the tax settings for your Magento orders will be taken from:
- Magento (default) – tax settings configured in your Magento will be used.
Order Status Mapping #
Set the correspondence between OTTO and Magento order statuses. The status of your Magento order will be updated based on these settings.
You can either use the default order statuses or customize them according to your needs.
If you choose the default option, the Magento order will have a predefined status whenever the order is unshipped/partially or fully shipped on OTTO. For example, once the order is “Shipped” on OTTO, its status in Magento will change to “Complete”.
In case you do not want the order statuses on OTTO and Magento to be fully consistent for some reason, set custom order status mapping. Depending on the status of your OTTO order, you can match it manually to any of the available Magento order statuses from the drop-down menu.
