2024-07-24

• Manage buyer-initiated order cancellations and refunds
• Technical changelog

Manage buyer-initiated order cancellations and refunds

This version improves how you manage TikTok Shop order cancellation or return/refund requests from buyers. Now, M2E Connect ensures you never miss such requests and gives you control over handling them.

Once a buyer submits a request to cancel an order, the extension will display it in the TikTok Shop Orders grid in the ‘Items’ column, as well as a log within the TTS order and in Magento order notes.

On the Order Details page, you can ‘Accept’ or ‘Decline’ the buyer’s cancellation request.

If a buyer requests an order refund or return, M2E Connect will display this information in the Order Log section on the Order Details page and Magento order notes:

Technical changelog