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M2E TikTok Shop Help Center

The Help Center section gives you immediate access to the most relevant information regarding your instance and synchronization processes.

Health Status

The Health Status tool has been developed to diagnose your system performance. The tool automatically runs at predefined intervals and monitors certain processes within your M2E Tiktok Shop (TTS) application.

For example, it checks whether the GMT time of your server corresponds to the GMT time set in your app, if order synchronization runs properly, etc. The tool identifies possible system failures and notifies you about them. This way, you can prevent and resolve the issues timely and efficiently.


The Dashboard page allows you to view technical info on your M2E TTS instance, such as the current M2E TTS version and Cron details.

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Notification Settings

On this page, you can set up notifications to keep track of the important events in your M2E TTS.

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Specify how the app should notify you about the Health Status in your M2E TTS:

  • Do Not Notify - no notification required.
  • On each Extension Page (default) - a notification block will be displayed on each M2E TTS page.
  • On each Magento Page - a notification block will be shown on each Magento page.
  • As Magento System Notification - adds a notification using Magento global message system.
  • Send me an Email - notifications will be sent to a provided email.

Select minimum notifications level:

  • Critical/Error (default) - notifications will appear only for critical issues and errors.
  • Warning - notifications will appear once the error or warning occurs.
  • Notice - notifications will appear in case an error, warning, or notice occurs.

Synchronization Logs

On this page, you can keep track of issues occurring during the synchronization of M2E TikTok Shop Listings, Orders, Shops, and Unmanaged Listings.

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Use Filters on top of the grid to find errors regarding a particular integration or synchronization process.

M2E Support

On this page, you can contact M2E Support team in case you have questions and cannot find a solution within the available resources.

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