M2E TikTok Shop (TTS) provides full order management: automatic order import, tracking number synchronization, and order status updates. Let's take a closer look at order processing via the extension.

Viewing Order Details

The primary task of M2E TTS is to maintain constant order synchronization. Once a customer places an order, it will be imported into the extension.

All imported TikTok Shop orders can be found under TikTok Shop > Sales > Orders. The order overview page shows the information about a buyer, purchased items, the total paid amount, current order status, TikTok Shop Order ID, and an ID of the corresponding Magento Order.

Use Filters to find orders by specific parameters, like order ID or Ship By Date. You can also filter to show orders that do not have corresponding Magento orders created.

TikTok Shop Order Details

If you click on the TikTok Shop Order number in a grid, you will be able to view the details of this order.

On the TikTok Shop Order Details page, you can review information about a buyer, purchased items, their price and quantity, payment and shipment details, etc.

The Order Currency will be set automatically based on the TikTok Shop where the product was listed, as determined in the general settings used for the M2E TTS Listing.

Under the Transaction Item(s) section, you can link or unlink the TikTok Shop Product to the related Magento Product.

Under the Order Log section, you can track all the actions related to this order.

In the Comments History block, you can add comments to the imported TikTok Shop orders. Click Add Note to leave a comment. Using the Actions menu, edit or delete your notes as necessary:

M2E TTS will transfer all your notes to the corresponding Magento order and keep them updated according to your edits.

Magento Order Details

If you click on a Magento Order number in a grid, you will be able to view details of a Magento Order created for the selected TikTok Shop Order.

On the Magento Order Details page, you can review information about the buyer, billing and shipping addresses, payment, shipping and handling details, purchased items, their price and quantity, orders total, as well as manage comments for the order in the comments history.

Managing Orders

To manage imported Channel Orders manually, use the Action(s) menu.

Mass actions (applicable to multiple orders at once):

On the Orders page, you can also:

Or filter and sort TikTok Shop Orders by the Sale Date or Ship by Date values, specifying From and To dates

For example, by TikTok Shop product’s SKU

or by Magento order number

To view logs, click on an icon in the Magento Order number column. The icon varies depending on the success of the action.