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M2E TikTok Shop (TTS) provides full order management: automatic order import, tracking number synchronization, and order status updates. Let's take a closer look at order processing via the extension.
Viewing Order Details
The primary task of M2E TTS is to maintain constant order synchronization. Once a customer places an order, it will be imported into the extension.
All imported TikTok Shop orders can be found under TikTok Shop > Sales > Orders. The order overview page shows the information about a buyer, purchased items, the total paid amount, current order status, TikTok Shop Order ID, and an ID of the corresponding Magento Order.
Use Filters to find orders by specific parameters, like order ID or Ship By Date. You can also filter to show orders that do not have corresponding Magento orders created.
Only the orders placed past the date you linked your TikTok Shop account will be imported to the extension.
TikTok Shop Order Details
If you click on the TikTok Shop Order number in a grid, you will be able to view the details of this order.
On the TikTok Shop Order Details page, you can review information about a buyer, purchased items, their price and quantity, payment and shipment details, etc.
The Order Currency will be set automatically based on the TikTok Shop where the product was listed, as determined in the general settings used for the M2E TTS Listing.
Under the Transaction Item(s) section, you can link or unlink the TikTok Shop Product to the related Magento Product.
All products in the order must be linked to a Magento Product for the successful creation of a Magento order.
Under the Order Log section, you can track all the actions related to this order.
In the Comments History block, you can add comments to the imported TikTok Shop orders. Click Add Note to leave a comment. Using the Actions menu, edit or delete your notes as necessary:
M2E TTS will transfer all your notes to the corresponding Magento order and keep them updated according to your edits.
Magento Order Details
If you click on a Magento Order number in a grid, you will be able to view details of a Magento Order created for the selected TikTok Shop Order.
M2E TTS automatically creates a Magento Order and updates its status based on your settings under Configuration > Accounts > Orders.
To create the Magento Order manually, click Create Order on the top right of the TikTok Shop order page.
On the Magento Order Details page, you can review information about the buyer, billing and shipping addresses, payment, shipping and handling details, purchased items, their price and quantity, orders total, as well as manage comments for the order in the comments history.
Managing Orders
To manage imported Channel Orders manually, use the Action(s) menu.
Mass actions (applicable to multiple orders at once):
- Reserve QTY - reserves ordered quantity of product.
- Cancel QTY Reserve - cancels quantity reservation.
- Mark Order(s) as Shipped - changes Order(s) status to Shipped.
- Resend Shipping Information - sends shipping information again.
- Create Magento Order - creates Magento order(s) for the selected TikTok Shop order(s).
On the Orders page, you can also:
- Filter and sort TikTok Shop Orders, for example, by their Status
Or filter and sort TikTok Shop Orders by the Sale Date or Ship by Date values, specifying From and To dates
- Search by the particular parameter
For example, by TikTok Shop product’s SKU
or by Magento order number
- View log records for a particular Order
To view logs, click on an icon in the Magento Order number column. The icon varies depending on the success of the action.
M2E TTS provides automatic order synchronization. Yet, there are cases when you may need to import your sales into the extension manually. For that, click Order Reimport. In the opened pop-up, select the time frame to be processed. Confirm the action by clicking Reimport.