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User Guides
Activity logs allow you to keep track of the events and actions related to M2E OTTO Listing, order management, synchronization running, and to troubleshoot the issues if any occur.
Each log record shows the date/time when an action/event occurred, action/event description, which Listing and Product was impacted by the action/event, whether the action/event was run automatically or manually, etc.
You may see the following types of notification messages:
- Info - informs about the action that occurred.
- Success - confirms that the action was completed successfully.
- Warning - alerts about possible/encountered problems during an action. Warnings do not prevent the action from being completed.
- Error - alerts about problems that occurred during the action. Errors prevent the action from being completed.
Let's take a closer look at the activity logs.
Listing logs
M2E OTTO Listing logs can be found under OTTO > Listings > Logs & Events.
The M2E OTTO Listing logs record what changed in product data, the success of run actions, updating of Magento Product and OTTO item statuses, warnings/errors returned by OTTO, etc.
You can filter out the records by OTTO Account, creation date or action performed, etc. For example, to see what changes were made to the products via the extension, you need to select Revise Product on Channel. Item updates made directly on OTTO can be listed by selecting External Change.
In the Listing column, click on the Product’s name to be redirected to the Listing filtered by this precise Item. This way, you can quickly view and manage Item details.
External Change filter option shows product changes made directly in OTTO. The extension does not initiate these changes and only records them in product logs.
Use Filters to make your search more reasonable.
Order logs
Order log lets you keep track of what Magento orders, shipments, or invoices were created for the corresponding OTTO orders. To review the records, please navigate to OTTO > Sales > Logs & Events.
If you create a Magento order manually (via the Create Order button on the Order Details page) and the order meets the conditions for creating a Magento invoice and shipment as well, these three actions will be executed at once. They will be recorded as manual actions in order logs.
Log filters
Within the Listing and Order log tab, there is a checkbox “Only messages with unique Product ID/Order ID” respectively. It allows you to filter the Listing and Order logs by unique Order/Product ID and description.
If the filter box is checked, the message with the same contents for the same Order/Product ID will be shown once. The number next to the message indicates how many times this type of message appears for your product/order. In this case, the date of the most recent message is displayed as the creation date.
Uncheck the box to see the entire list of Order or Listing logs.
The Product ID filter is visible only in the Separated View Mode.
Synchronization logs
Synchronization logs warn you about issues that occurred during M2E OTTO Listing, Order, etc. synchronization. You can check the relevant records by navigating to OTTO > Help Center > Synchronization Logs.
Use Filters at the top of the grid to make your search more reasonable.