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M2E OTTO Help Center

The Help Center section provides immediate access to the most relevant information regarding your instance and synchronization processes.

Health Status

The Health Status tool has been developed to diagnose your system performance. The tool automatically runs at predefined intervals and monitors certain processes within your M2E OTTO Connect application.

For example, it checks whether your server's GMT time corresponds to the GMT time set in your app, if order synchronization runs properly, and more. The tool identifies possible system failures and notifies you about them. This way, you can prevent and resolve issues timely and efficiently.


The Dashboard page allows you to view technical info on your M2E OTTO Connect instance, such as the current version and Cron details.

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Notification Settings

On this page, you can set up notifications to keep track of the important events in your M2E OTTO Connect.

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Specify how the app should notify you about the Health Status in M2E OTTO Connect:

  • Do Not Notify - no notification required.
  • On each Extension Page (default) - a notification block will be displayed on each M2E OTTO Connect page.
  • On each Magento Page - a notification block will be shown on each Magento page.
  • As Magento System Notification - adds a notification using Magento global message system.
  • Send me an Email - notifications will be sent to the provided email.

Select minimum notifications level:

  • Critical/Error (default) - notifications will appear only for critical issues and errors.
  • Warning - notifications will appear once the error or warning occurs.
  • Notice - notifications will appear in case an error, warning, or notice occurs.

Synchronization Logs

On this page, you can track issues that occur during the synchronization of M2E OTTO Listings, Orders, and Unmanaged Listings.

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Use Filters on top of the grid to find errors regarding a particular integration or synchronization process.

M2E Support

On this page, you can contact M2E support team in case you have questions and cannot find a solution within the available resources.

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