• Cancellation
• Refund

If you want to manage your Channel sales and orders in M2E Pro, simply enable the Create Order in Magento option (Walmart Integration> Configuration > Accounts > Orders). Then, Magento orders will be created for ones imported from Walmart.

From time to time, buyers can reconsider their purchase and ask for a refund. With the Cancellation & Refund if Credit Memo is created option enabled (Walmart Integration> Configuration > Accounts > Orders) you can process your cancelation requests faster. Simply create a Credit Memo for the order in Magento Sales > Orders. M2E Pro will submit the information from the Credit Memo to Walmart and sync the order status accordingly.

Cancellation

In M2E Pro you can cancel only Unshipped, Shipped, and Partially Shipped Walmart orders.

Refund

For Walmart orders in Unshipped, Shipped, and Partially Shipped statuses, you can choose to issue a full or partial refund. The payment will be returned only for the products you indicate in the Credit Memo.

If a buyer requested cancellation for an Unshipped order, you will see a corresponding status next to the canceled item in the Items column of the Orders grid:

You can refund such orders by creating a Credit Memo in Magento. The order will be canceled both in M2E Pro and on Walmart, with the reason indicated as Buyer Canceled.

To restock the refunded items click Update Qty`s.