If you want to manage your Channel sales and orders in M2E Pro, simply enable the Create Order in Magento option (Amazon > Configuration > Accounts > Orders). Then, Magento orders will be created for ones imported from Amazon.

From time to time, buyers can reconsider their purchase and ask for a refund. With the Cancellation & Refund if Credit Memo is created option enabled (Amazon > Configuration > Accounts > Orders) you can process your cancellation requests faster. Simply create a Credit Memo for the order in Magento Sales > Orders. M2E Pro will submit the information from the Credit Memo to Amazon and sync the order status accordingly.

Cancellation

Unpaid Amazon orders are displayed as Pending in the M2E Pro order grid (Amazon > Sales).

When paid orders are cancelled on Amazon, M2E Pro can automatically create Magento Credit Memos for the corresponding orders. You can also set M2E Pro to automatically create a Credit Memo in Magento after receiving a cancellation request from the buyer.

For that, you need to enable the relevant options under Amazon Integration > Configurations > Orders > Refund & Cancellation:

Refund

Magento orders can be created only for paid Amazon ones. This means you can refund only Unshipped and Shipped Amazon orders in Magento.

To refund the Unshipped order, you can create a Credit Memo in Magento. The order will be canceled and the status update will be submitted to Channel. Amazon will automatically issue a full refund to your customer regardless of the Refund Grand Total specified.

If a buyer requested cancellation for an Unshipped order, you will see this information displayed in the Status column of the Orders grid:

You can refund such orders by creating a Credit Memo in Magento. The order will be cancelled both in M2E Pro and on Amazon, with the reason indicated as Buyer Canceled.

For Shipped Amazon orders, you can choose to issue a full or partial refund. The payment will be returned only for the products you indicate in the Credit Memo.

If you wish to compensate your customer’s expenses for delivery, additionally specify the proper sum for Shipping in Refund Totals. To restock the refunded items, click Update Qty`s.

When refunding an Amazon order, M2E Pro takes into account all changes in the order total. For example, if you include an Adjustment Refund or an Adjustment Fee in the Credit Memo or change the shipping cost, M2E Pro will ensure the correct amount is refunded.

Let’s say you need to refund an order with a subtotal of $20, and you also want to refund $5 for shipping. If you add an Adjustment Fee of $5, the grand total refunded will be $20 instead of $25 (since the Adjustment Fee value subtracts from the total refund amount).

If the Adjustment Fee isn’t specified but the Adjustment Refund is $5, the Grand Total refunded will be $30.