Managing Imported Orders

Under eBay Integration > Sales > Orders, you can manage imported Channel Orders manually via the mass Action(s) menu:

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  • Reserve QTY - reserves ordered quantity of product.
  • Mark Order(s) as Shipped/Paid - changes Order(s) status to Shipped/Paid.
  • Resend Shipping Information - sends shipping information again.
  • Create Magento Order - creates Magento order(s) for the selected Channel order(s).
  • Accept/Decline Cancellation Request - accept or decline order cancellation requested by the buyer.
  • Approve/Decline Return Request - accept or decline order return requested by the buyer.

On the Orders page, you can also:

  • Filter and sort eBay Orders, for example, by their Status
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Or filter and sort eBay Orders by the Sale Date or Ship by Date values, specifying From and To dates

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  • Search by the particular parameter

For example, by eBay Item ID or by eBay Order number.

  • View log records for a particular Order
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To view logs, click on an icon in the Magento Order number column. The icon varies depending on successful/unsuccessful action.

  • Use a Selling Manager number of eBay order

You can use a Selling Manager number of each eBay order directly from the grid.

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