To help us quickly address your inquiries, we have outlined some helpful points for you to consider when submitting a ticket. Please refer to the key points below to structure the case that you need our help with.
To write an effective support ticket, please:
- Explain the problem you have encountered, how it occurred, and the steps to reproduce it.
- Share in detail what you would like to achieve eventually.
- Provide us with problem-related logs and screenshots.
- Include your M2E Customer ID to let us confirm your M2E Pro and Magento versions.
- Avoid submitting multiple cases per ticket.