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Guidelines for contacting M2E Customer Support

To help us quickly address your inquiries, we have outlined some helpful points for you to consider when submitting a ticket. Please refer to the key points below to structure the case that you need our help with.

To write an effective support ticket, please:

  1. Explain the problem you have encountered, how it occurred, and the steps to reproduce it.
  1. Share in detail what you would like to achieve eventually.
  1. Provide us with problem-related logs and screenshots.
  1. Include your M2E Customer ID to let us confirm your extension and Magento versions.
  1. Avoid submitting multiple cases per ticket.