Guidelines for contacting M2E Customer Support
Guidelines for contacting M2E Customer Support

Guidelines for contacting M2E Customer Support

Basics

Basics

Install/Upgrade M2E Pro

Install/Upgrade M2E Pro
Install/Upgrade M2E Pro

eBay Integration

eBay Integration
eBay Integration
Listings
Listings
Sales and Orders
Sales and Orders
Configuration
Configuration
Other eBay features
Other eBay features

Amazon Integration

Amazon Integration
Amazon Integration
M2E Pro Listings
M2E Pro Listings
Sales & Orders
Sales & Orders
Configurations
Configurations
Other Amazon features
Other Amazon features

Walmart Integration

Walmart Integration
Walmart Integration

Release Notes

Release Notes/Policy
Release Notes/Policy
To help us quickly address your inquiries, we have outlined some helpful points for you to consider when submitting a ticket. Please refer to the key points below to structure the case that you need our help with.
 
To write an effective support ticket, please:
  1. Explain the problem you have encountered, how it occurred, and the steps to reproduce it.
  1. Share in detail what you would like to achieve eventually.
  1. Provide us with problem-related logs and screenshots.
  1. Include your M2E Customer ID to let us confirm your M2E Pro and Magento versions.
  1. Avoid submitting multiple cases per ticket.