M2E Pro Version -


Amazon Integration

Process buyer-requested order cancellations more effectively

Amazon has recently announced changes in the way sellers will handle buyer-initiated order cancellations for unshipped seller-fulfilled orders.

To ensure that you are aware of the order cancellation requested by the buyer, M2E Pro will display this information in the Status column of the orders grid (Amazon Integration > Sales > Orders):

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On the Order Details page, you will see a corresponding note along with the cancellation reason (if it was specified by the buyer):

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You may cancel such orders by creating a Credit Memo. M2E Pro will submit the information from the Credit Memo to Amazon. The order status will be updated accordingly, with the cancellation reason indicated as Buyer Canceled.

Technical changelog

  • Common: [Fixed] End Date expiration for Special Price was not detected and Product Price value was not submitted during the Revise action [#3435]
  • Common: [Improved] Compatibility improvements with Magento v2.4.4 on PHP 7.4 [#3512]
  • Common: [Removed] Compatibility with PHP versions lower than 7.1 [#3558]
  • eBay [Added] Sold QTY column in the M2E Pro Listing grid [#3264]
  • eBay: [Fixed] Unable to save the watermark file in the Description Policy via the Save And Close option [#3527]
  • Amazon: [Fixed] Unable to update the shipping status on Amazon without carrier and tracking number data [#3595]
  • Amazon: [Fixed] Undefined offset: 0 in Magento/Product/Rule/Condition/Product.php on line 101 when trying to use the Advanced Filter at the step of adding Magento Products to Listing [#3537]
  • Amazon: [Improved] Changes in the buyer-initiated order cancelation process [#3472]
  • Walmart: [Fixed] Issues with Magento Product creation when the Product Not Found option is set to Create Product and Order [#3253]